Summary: CoinWerx collects only the information necessary to operate our cryptocurrency payment gateway. We do not sell your data. We use industry-standard security measures to protect your information.
We collect information you provide directly and information generated through your use of the CoinWerx platform.
Account and Identity Information:
- Full name, business name, and email address
- Phone number (used for account security and withdrawal verification)
- Business website URL
- Password (stored as a one-way cryptographic hash — never in plain text)
Transaction and Payment Data:
- Cryptocurrency wallet addresses (deposit and master wallet addresses)
- Payment intent records, amounts, and statuses
- Blockchain transaction hashes and confirmation data
- Ledger entries, fee records, and sweep history
Technical and Usage Data:
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited, features used, and timestamps
- API request logs (for merchants using the CoinWerx API)
We use the information we collect to:
- Create and manage your merchant account
- Process cryptocurrency payment intents and sweeps
- Send one-time passcodes (OTP) and withdrawal verification codes via SMS and email
- Detect and prevent fraud, abuse, and unauthorized access
- Comply with applicable legal and regulatory obligations (including AML/KYC requirements)
- Provide customer support and respond to inquiries
- Improve the platform through aggregated, anonymized analytics
- Send transactional notifications (payment received, sweep completed, withdrawal approved)
We do not use your information for advertising, profiling, or sale to third parties.
By providing your phone number and checking the consent box during registration, you agree to receive automated text messages from CoinWerx for account security purposes, including:
- One-time passcodes (OTP) for login verification
- Withdrawal approval codes
- Critical account security alerts
Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies based on account activity. Reply
HELP for help or
STOP to cancel at any time. For support, contact
support@coinwerx.com.
We do not use your phone number for marketing messages. We do not share your phone number with third-party marketers.
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Third-party vendors who help us operate the platform (e.g., blockchain data providers, SMS delivery services, cloud infrastructure). These providers are contractually bound to protect your data and may only use it to provide services to us.
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of CoinWerx, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our platform.
- With Your Consent: In any other circumstance where you have given explicit consent.
We retain your personal information for as long as your account is active or as needed to provide services. Specifically:
- Account data is retained for the duration of your account and for up to 7 years after closure to comply with financial recordkeeping requirements.
- Transaction records (payment intents, sweeps, ledger entries) are retained for a minimum of 7 years for regulatory compliance.
- Technical logs (IP addresses, API logs) are retained for up to 90 days.
You may request deletion of your account and personal data subject to our legal retention obligations by contacting us at privacy@coinwerx.com.
We implement industry-standard security measures to protect your information, including:
- TLS/HTTPS encryption for all data in transit
- Bcrypt hashing for passwords (never stored in plain text)
- JWT-based session tokens with short expiry windows
- Two-factor authentication via OTP for sensitive operations
- Private key management via environment-level secrets (never stored in the database)
- Regular security reviews and dependency audits
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
CoinWerx uses cookies and similar technologies for the following purposes:
- Session cookies: To keep you logged in during your session. These are deleted when you close your browser.
- Security cookies: To detect and prevent fraudulent login attempts.
- Analytics: Aggregated, anonymized usage data to improve the platform. We do not use third-party advertising trackers.
You can control cookies through your browser settings. Disabling session cookies will prevent you from logging in to the platform.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-out of SMS: Reply STOP to any text message from us at any time.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at privacy@coinwerx.com. We will respond within 30 days.
CoinWerx is a business-to-business financial services platform. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately at privacy@coinwerx.com and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify registered merchants via email at least 14 days before the changes take effect
- Display a notice in the merchant portal
Your continued use of CoinWerx after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
